QUESTIONS YOU MAY HAVE

Booking an appointment with Logic Maids is simple, however here are answers to questions you may have. If you still have questions, simply email us, call us, or chat with us online!

How To Book A Clean

How do I make a booking?

All you have to do is fill out our secure booking form, selecting the time and date that you want us to clean your home. It’s as simple as that and will only take you 60 seconds. Once you have completed your booking you will receive a confirmation email instantly.

Can I make last minute or same day booking?

Absolutely! We are really proud of the fact that we can almost always book you in for a clean on the same day. Just give us a call at (520) 838-8701 and we will book you in for that short notice clean at a time that suits you.

How do I amend or cancel a booking?

It is simple to amend or cancel your booking. You can either login to your account or please email us at [email protected] and we will take care of your request. Please give us 24 hours notice if you wish to cancel your booking. Otherwise, there is a $50 cancellation fee.

What if I don't want to book online?

That’s okay! If you don’t want to book online, you can call one of our dedicated Customer Service Team reps here at Logic Maids (520) 838-8701 or email us at [email protected] and leave your number and one of the team will call you back!

Do I need to enter my card details to book?

Yes. We need to take payment information to book your appointment, but your card will not be charged until after your cleaning has been successfully completed. Guaranteed!

Logic Maids Guarantee

What is the Logic Maids Guarantee?

We guarantee that you will be delighted by the results of your clean. If for some reason you are not, just let us know within 48 hours and we promise to send a different cleaner back to make it right for free. It’s as simple as that! We don’t pay our cleaners until after this time period, so there is no risk when you book a Logic Maids clean.

Our Cleaning Services

What services do the cleaners provide?

We offer three types of cleaning service. Our standard clean, which is a lighter clean that covers all the important areas of the house, is perfect if you book a regular clean with us. A super clean, which is a more thorough clean, is recommended if your house hasn’t been cleaned professionally in the last 3 months. We also offer move in/move out cleans, which includes the spot cleaning of all the walls and cleaning the inside of all of your cupboards. We can also offer you extra cleaning services. Go here to see the options.

How do I know what has been cleaned?

All of our cleaners work to a checklist that we guarantee to complete. They work through your home, ticking off the tasks as they complete them. That way you can be confident that all of the tasks have been completed to the highest Logic Maids standard.

What is a deep clean?

A deep clean is for first-time customers or customers who haven’t had their home professionally cleaned in the last three months. We do a LOT of extra things for a deep clean, and we use a much more detailed checklist so we don’t miss all the little spots (e.g. windowsills and on top of the fridge)

Do you offer end of tenancy cleans?

Of course we do! At Logic Maids, we call end of tenancy cleans move in/move out cleans because sometimes you need a really thorough clean when you are moving into a new home. Our cleaners work to a checklist for move in/move out cleans, which includes spot cleaning all the walls and cleaning inside all the cupboards. Also, if there is a specific task you want your cleaning team to focus on then, please let us know.

Why do you charge a flat rate price?

We charge a flat rate price per number of bedrooms rather than per hour. This means that you know exactly what we promise to provide and our cleaners keep working until the job is done. As our cleaner cleans to a checklist, you know exactly what is included in the price. It really is that simple!

On the Day of Your Clean

Do your cleaners bring their own supplies?

Yes, our cleaning teams come completely prepared to make your house shine! They will bring the following:

  • Vacuum cleaner (if you don’t have one)
  • Mop and bucket
  • Kitchen and bathroom cleaner
  • Window and glass cleaner
  • Furniture spray
  • Oven cleaner
  • Non-abrasive spray
  • Bleach
  • Non-abrasive cleaner
  • Sponge cleaners
  • Cloths for windows, floors, furniture
  • Steel scourers
  • Gloves
  • Products against limescale and mold

How many cleaners do you send?

We typically send teams of 2, but for smaller properties, we will usually send just one cleaner to get the job done.

What time will the cleaners arrive?

Our cleaners will always try to arrive on time for your clean. However, do please allow 30 minutes to take into account heavy traffic or unforeseen events. We recommend if you need to leave your house, for example by 11am, that you book your clean for 10:30am to make sure the cleaners are there in plenty of time before you need to leave. We will give you a call if your cleaner is going to be late, but please call the Logic Maids Customer Service Team at (520) 838-8701

How many cleaners do you send?

We typically send teams of 2, but for smaller properties, we will usually send just one cleaner to get the job done.

About Your Booking

Do you offer discounts for regular customers?

Yes, we do! If you book a regular clean with Logic Maids you can get:

  • 10% discount for a monthly clean
  • 15% discount for fortnightly clean (every 2 weeks)
  • 20% discount for a regular weekly clean

Can I book a regular clean?

Yes, of course! Just select the frequency of your clean, monthly, fortnightly or even weekly, when you make your booking. To say thank you, we will even offer you a Logic Maids discount for booking a regular service. After your first booking, your future appointments will be automatically booked in so you can expect your cleaner at the same time every week, twice a month, or monthly.

Can I book for anytime?

Of course! We put you into control so you will be able to view and select available appointment times from our online calendar.

What cities do you clean in?

At the moment our cleaners work hard to make Tucson, Oro Valley, Sahuarita, Marana, and Vail. Take a look at our coverage area to see a list of the areas in these cities where we clean. If you don’t see where you live on these pages, just get in touch at [email protected] and we will let you know if we clean in your area or when we plan to start to cleaning there.

What happens after I make a booking?

Once you have completed your online booking, you will immediately receive a confirmation email. This is there to reassure you that your booking has gone through. We will then contact our best cleaning teams to see who is available to complete your house clean. Once we have assigned a cleaner to the clean, we will send you another email with their name so you know who to expect. We also send text message reminders to you before the clean, to make sure you don’t forget!

How do I edit my booking?

It is simple to edit your booking online. So if you change your mind and decide to add on an oven clean or choose to book a deep clean instead of a standard clean, we can accommodate that request. If you wish to edit your booking less than 24 hours before your clean, please call the Logic Maids Customer Service Team at (520) 838-8701

Can I make special requests?

Absolutely! We put you in control, so if you have got a particular product you would like us to use in your kitchen or a precious vase you want us to avoid when dusting, just include the information in your booking. We will then pass these details onto the cleaner.

Billing and Payment

How do I redeem a discount code or voucher?

It’s easy! All you need to do is include the code on the booking form when asked and the discount will be applied to your booking instantly.

How do I pay?

We take your credit or debit card details at the time of booking. However, we will only collect payment after your cleaning service has been performed. We accept all major credit cards (including American Express) and debit cards for payment.

When will my card be charged?

We will never charge your card before your clean. We will only take payment after your cleaning service has been performed. Guaranteed!

Is my card secured?

Yes, it is! Our payment technology is provided by Stripe. Their SSL encrypted, PCL compliant system is completely secure and trusted by companies worldwide. You can read more about them on stripe.com

Will I be charged if I cancel my booking?

If you cancel your clean within 24 hours of the scheduled time, we have to charge you a cancellation fee of $50. If you re-book a clean with Logic Maids, then half of the cancellation fee will be applied towards your next service.

Extras

What extra services does Logic Maids provide?

For an extra charge, you can book a number of services on top of your clean including:

  • Cleaning the oven
  • Cleaning the fridge
  • Cleaning the inside of your windows

Is there anything Logic Maids can't do?

We would like to say no, that anything is possible here at Logic Maids. However, we don’t clean the outsides of windows, mow lawns, walk your dog, or clean carpets (coming soon!). But if you do have any special requests or want a hand in arranging any of the above, then just get in touch as we would love to help you.

Can I make regular or one-off requests?

Of course! Just include the information when you make a booking and we will pass on the details to your cleaner.

Do you do carpet cleaning?

Coming soon! At the time of writing this, we don’t currently offer that as a service. With that said, we will be offering it very soon, so feel free to get in touch with us to check the status on it! Call our Logic Maids Customer Service Team at (520) 838-8701

Insurance and Keys

Do your cleaners have insurance?

Absolutely! All of our cleaners are required to have insurance so you can have total peace of mind. We have made sure that trusting us with your home is as risk-free as possible. Accidents do occasionally happen, so if they do, we will ensure that everything is resolved as quickly as possible.

Do I need to be home during my booking?

No, you don’t need to be home while we clean your house. If you would like to leave the key with a neighbor or somewhere secure, we can then collect it and enter your home. Just add instructions when you make your booking. On your first clean with Logic Maids, we do like you to be home so you can show us around your property and point out any areas that you would like us to focus on. If you aren’t able to, we completely understand!

Can I leave my keys with the cleaner?

Of course! If you book a regular clean with us, we will always assign the same cleaner to the job. If you would like to leave your keys with your cleaner, they will keep them secure for your next clean.

Logic Maids Cleaners

Will I get the same cleaner every time if I book a regular cleaning?

Yes, you will get the same team every time! The only time you may get a different cleaner is if someone is out sick or is enjoying a well deserved holiday from cleaning. If not, we will keep sending the team that you are comfortable and familiar with.

Are Logic Maids cleaners well-looked after?

Yes! We are a close-knit team here at Logic Maids and we have got a close relationship with all our cleaners. We pride ourselves on allowing our cleaners to work flexibly, which is important when they have children to get from school or other caring responsibilities. We also pay our cleaners more than other cleaning companies do. This is so we attract only the most experienced and reliable cleaners in your area for you!

Can you provide a replacement cleaner if my cleaner goes on a holiday?

Yes, we sure can! Your cleaner will need to take a well deserved holiday from time to time and when they do, we will send another reliable cleaner to complete your clean to the usual Logic Maids standard.

How do I become a trusted cleaner at Logic Maids?

Simple, just click here to fill out our personalized application form. If you are having any trouble applying, please email us at [email protected] telling us a bit about your cleaning experience, and we’ll help you apply!

What is your recruiting process?

We hire only the most motivated, reliable and experienced cleaners in your area. To be accepted as a cleaner for Logic Maids, all our candidates must undertake a rigorous selection and recruitment process. This includes a background check, telephone interview, which is then followed by a face to face interview. If they pass these, we then perform a reference check on all of the teams. Lastly, we ask all candidates to perform a test clean so that we can inspect the quality of their cleaning. If the teams pass the quality inspection, we then welcome them to the Logic Maids family.

Feedback

How do I give feedback?

We will send you an email once the clean is complete asking you for feedback. Please do take the time to complete this, as we like to give our cleaners a bonus for receiving a five-star review. We promise to act on any feedback you send us, as we are a young company trying to improve. So please do share any suggestions that you have on how we can improve.

JOIN LOGIC MAIDS AS A CLEANING PROFESSIONAL!

Become a Cleaner with Logic Maids. We offer great staff incentives, excellent industry opportunities, and an unparalleled work culture.

APPLY AS A CLEANER!
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